A: Hello Jack, Power factor isn't determined by the power strip. Instead it is determined by your equipment that is consuming power. The amperage given by the ePDU is RMS amperage and can be multiplied by your RMS voltage to yield VA, or Volt-Amps. If the power factor or wattage are needed, you may need to have another device to monitor that value. Typically, UPSs measure both VA and wattage ratings. David DavidGWindsor@Eaton.com

David Windsor, Product Manager

A: Hi Robert, The part number for the Power Expert Gateway card is 103007974-5591. There may be an even better option for your needs, so I recommend that you contact your local sales representative for pricing and availability (respond back to me if you do not know the sales rep company). Also, note that this card is supplied free if you select the included "e-Notify remote monitoring" service for your UPS. This allows us to monitor your UPS (via outbound email only), and send you monthly health reports, as well as remote service dispatch, whenever there is a significant UPS issue. e-Notify service is provided free for the first year of UPS operation. Your sales or service rep can provide more details or set up an installation if desired.

Ed Spears, Product Manager

A: The noise level drops to 40dB when the fan is on low speed. dB levels are always funny. You can have a low dB but the fan can still be completely annoying because of the frequency it puts out. This fan noise is much more of a white noise vs. a high pitch fan. Typcially, this UPS is not something you would have under your desk. With that said I have had a 5PX1500RT under my desk and it uses the same fan as the 2200. You can definitely tell a difference when the UPS is on vs. off with the low fan speed but for me it was something I got use to.

Professor Wattson, Power Expert

A: Hi Patrick, Warning! this is a long response. Feel free to call us to get some personalized assistance --Ed Spears If there are any tripping accessories installed in the breaker that are powered at the improper time the breaker will not be able to be latched on. More on that later…here are some suggestions: v Troubleshooting via email is difficult so the first recommendation is to call the TRC between 8:00 AM and 5:00 PM eastern time, Monday through Friday, to discuss the issue. The number to reach the TRC for molded case circuit breaker troubleshooting assistance is 877-386-2273, option 2, sub-option 1. Additional suggestions the customer can use to address the issue before calling: v What position is the breaker handle currently in? There are three positions: ON, TRIPPED (mid-position), and OFF. If the breaker handle is in the TRIPPED position it cannot be latched ON without first being latched OFF. The customer should try to latch the breaker handle in the OFF position and observe that the handle holds there. After latching OFF the handle should be able to be latched ON, provided there are no tripping accessories installed that aren’t powered in the incorrect sequence and, only if the breaker is built with electronic trip unit, a rating plug is installed. If the breaker is built with electronic trip unit and no rating plug is installed in the trip unit, the breaker cannot be turned ON. v Are there any light duty “tripping accessory” control wires exiting the side of the breaker? The control wire colors associated with tripping accessories are: Yellow/White = Shunt Trip Orange/Brown = Undervoltage Release Both tripping accessories are control voltage-powered devices. If either a shunt trip or an undervoltage release has voltage applied to its solenoid coil in the wrong sequence – at the wrong time - it induces a condition in the breaker called “breaker idle”. This condition essentially causes the breaker trip mechanism to fall off its latch, and can damage the tripping mechanism. This might manifest itself in the operator’s eyes as “the breaker handle trips free” when an attempt is made to turn the breaker handle ON. Shunt trip coils should be powered intermittently, only at the time when the breaker is required to trip OFF. Undervoltage release coils should be powered continuously; no attempt should be made to turn the breaker handle ON before first powering the undervoltage release coil.

Ed Spears, Product Manager

A:

Hi Pablo,
Try contacting our EATON CARE group for further assistance. 866-ETN-CARE Opt 2 Opt 1
Thanks!

Professor Wattson, Power Expert

A: Hi Wade,
Our Eaton CARE group should be able to provide assistance given the scope of your question. Try them at 866-ETN-CARE Opt 2 Opt 1. Thanks! 

Professor Wattson, Power Expert

A: Hi Joseph,
The PW5125 3000 IBM UPS uses ( 1 ) 103002479-3994 battery pack each EBM uses (20) 58700033  individual battery.
For additional questions, please contact Single Phase Tech Support @ 1-800-356-5737 Option 2 Option 1.

Professor Wattson, Power Expert

A: Hi Aaron, Your problem is very common. Receptacles are often not ideally placed and it presents a challenge for IT. However, you need to be careful and work with your facilities manager or electrician to resolve this. In many if not most cases, the use of extension cables for UPSs in computer rooms is not allowed by National Electric Code. Regards, David

David Windsor, Product Manager

A: Hi Mike, I'm assuming the 9130 is a 230V model. If so, you have a unique problem. Below is the contact information for support in Europe and Africa. I would recommend talking to a live technician on the phone to discuss the possible causes. http://powerquality.eaton.com/EMEA/Products-services/Services/contact.asp Regards, David Windsor

David Windsor, Product Manager

A: It definitely sounds like there is a fault or short in the dimmer module. Can it be isolated to verify that the short disappears with the module disconnected? Also, double check the wiring to ensure no one has inadvertently wired phase B to the neutral bar....

Ed Spears, Product Manager

A: Hi, Hi Scott. Our service team can be reached at 800-356-5737 option 1. They can assist with troubleshooting and warranty claims. Regards, David

David Windsor, Product Manager

A: Typical battery life is in the 3-5 year range depending on conditions. Is your extended battery attached to a UPS? Has it been under charge or has it been sitting on a shelf. If it has been sitting on a shelf for over 9 months without a charge you will most likely need to replace it. Batteries do not like to sit without being charged for prolong periods of time.

Professor Wattson, Power Expert

A: Hi Dan, The standard 9155 sold in the USA is a "split phase" UPS, meaning the UPS processes L1, L2, N, and G in and out. You can think of the 9155 as having two rectifiers and two inverters - one for each phase. For this reason, a 9155 does not typically need a transformer for 120V output. The 9155 can run at 120/208 or 120/240 and simultaneously output 120V L-N and 208V L-L (or 240V L-L depending on site voltage). Most users save money and efficiency by not using the transformer option native to the 9155, which is an input transformer primarily used only for sites where a neutral does not exist. I would recommend reaching out to one of our inside sales engineers to go into more detail, but the receptacle and bypass output is achievable. They can be reached at 800-356-5794 option 2 or at InsideSalesEngineerUPS@eaton.com. Let me know if there are any further questions. Regards, David

David Windsor, Product Manager

A: Hi Barry, I recommend calling our tech support team for that information. Unfortunately, this forum is not the best place for me to disseminate that information. They can be reached at 800-356-5737 or at SinglePhaseTS@eaton.com. Regards, David Windsor

David Windsor, Product Manager

A: Hi Kirk, The part number for 9170+ replacement batteries is ASY-0529. To adjust your output receptacles, you need to contact our service department. They can be reached at 800-356-5737 or at SinglePhaseTS@eaton.com. Regards, David Windsor

David Windsor, Product Manager

A: Please call 877-386-2273 option 5, then option 2, for our support group for this type of product. They can recommend a surge device that can be placed on an indoor or outdoor electrical panel.

Ed Spears, Product Manager

A: Doug, I'm assuming that you are talking about the 5125 Rackmount 2U product. If this is the case then you would want to consider the Eaton 5PX2200RT. www.eaton.com/5PX
If you have a full part number or can pick one of the following I could help you better. We have had a couple of different 5125's (Tower (1000-2200VA), RM 2U (1000-3000VA), RM2U (5000-6000VA)) I'm not sure what you mean by a male power receptacle. Usually a male is on a plug and the female is typically the receptacle. Brian Cox

Professor Wattson, Power Expert

A: Bob, The Eaton 3105 is a Standby topology UPS. When there is a power outage or the power goes out of the acceptable range the 3105 will switch to battery. This transfer should be in the 8-10ms time range. If your product is operating outside of this time frame I would suggest calling our Technical Support group they can be reached at 800-356-5737 or at SinglePhaseTS@eaton.com. Brian Cox

Professor Wattson, Power Expert

A: The 1-10 license will suffice.  We recommend installing IPM into vCenter and then configure your servers through IPM to shut down when required.  If you'd like additional information, feel free to contact your sales representative or 800.356.5794.
Thanks!

Jim Tessier, Product Manager

A: Hi Jeff,
Dynamatic supports these old drives. See link: http://www.drivesourceusa.com/current-drives/at.htm

Ed Spears, Product Manager

A: Hi Jeff, I'm not sure what model your old UPS is, or how it operates. I'd reach out to our technical sales team who should be able to see if we having something that would meet your needs. They can be reached at 800-356-5794 option 2. Regards, David

David Windsor, Product Manager

A: Actually the alternative chemistry batteries (like lithium ion and NimH) are still not quite feasible for UPS applications. The cost remains very high, and there are still performance and safety issues that will need to be worked out. While any lead-calcium VRLA battery will work for the 9355 UPS, the reality is that all of the vendors will have approximately the same weight. We have found the Enersys batteries to have a smaller footprint than other vendors, but the weight is about the same---HEAVY. Perhaps Enersys can suggest an alternative cabinet layout that would spread out the weight.

Ed Spears, Product Manager

A: Danny, I believe the Toshiba 1400SE is an online UPS, about 2000VA, at 208 or 240V. The Eaton equivalent would be the 9130 2000VA G or i model. I'm not sure about which one in particular I am not familiar with Toshiba's input and output connections. You could browse the 9130 to match the direct model, or give our inside sales team a shout to help you with selection. They can be reached at 800-356-5794 option 2, option 1. Thank you, David

David Windsor, Product Manager

A: Hi Jack, The Ferrups is actually a unique topology called ferroresonnant - hence the unique name. Ferroresonnant is different than line interactive in several ways. The transformer is a true isolation type, it has great inherent properties for spike attenuation, and is apt to handle poor power environments unlike line interactive. The FC is a pretty old model. The best place to find a user manual is with our service department (we no longer have any of the Best FC sales documentation such as brochures). They can be reached at 800-356-5794 option 3 or at SinglePhaseTS@Eaton.com . Thank you, David

David Windsor, Product Manager

A: Hi Jack, A 5HP motor is going to be about 4.5kVA worth of continuous load. The motor presents a challenge to the UPS, however, because of the inrush current a motor requires during startup. The value of the inrush might be 3 to 4 x's continuous load (it could also be more or less for certain types of motors). The UPS needs to be sized not only for the continuous load, but also for the inrush. Based on those estimates, that puts to total motor inrush around 15kVA. I'd recommend a 20kVA UPS without knowing more details. If you can gather the inrush value from your motor, that would be the best way to make sure you aren't over-sizing your solution.

David Windsor, Product Manager

A: Greg, The Eaton 9130's fan is going to be louder because it is a double online conversion UPS. Since this type of UPS is converting the AC power to DC power then back from DC to AC there is more heat created by this process and the fan's typically run a faster speed. I see you are in West Virginia so your power grid should be pretty good there. Most likely a line-interactive or standby UPS would be sufficient and much more affordable. What things are you hooking up to the UPS? Is this a basic desktop system then the lower end standby or line-interactive units would easily suffice. The line interactive do not protect from as many power problems but given the quality of your power grid you probably do not need all of them for your desktop situation. These also typically do not require a fan and when they do they typically run at different speeds depending on if you are on battery power or not. On battery they run faster. Standby would be the Eaton 3S. The line interactive could be either Eaton 5110 or Eaton 5115 or the Evolution Tower(depending on what you want from a feature set). Brian

Professor Wattson, Power Expert

A: Hi Walt, This is a pretty tough question to answer. There are many types of 9125s (maybe 20 or so), and the price could have depended on when and how you bought the UPS. If you had more detail, we may be able to help. Our inside sales team can be reached at 800-356-5794. They do keep pricing history in terms of List or MSRP.  Thanks, David

David Windsor, Product Manager

A: Hi Art, We do not provide a manual, but you can work with our service team to obtain a list of the outputs. They can be reached at 800-356-5794. If you have difficulty obtaining them, which you shouldn't, you can call me at 919-870-3212. Regards, David Windsor, Product Manager

David Windsor, Product Manager

A: The best place for these types of questions is out post sales technical support line. The post sales technical support number is 1-800-356-5737, Option 2 then Option 1 (for Single Phase technical support). These guys are very knowledgeable and they can help you process a warranty claim if necessary. Brian Cox, Product Manager

Professor Wattson, Power Expert

A: In the past Eaton/Westinghouse/Cutler-Hammer did manufacture some small branch breaker product with red ON-OFF handles, but this product was discontinued quite a number of years ago. Eaton no longer offers this type product. Please consult our online Application Guide (CAG) for alternative choices.

Ed Spears, Product Manager

A: RW, this would be a standby topology UPS so I would take a look at the Eaton 3S product.  Best regards, Brian

Professor Wattson, Power Expert

A: For the 825 kVA at 80% load the btu is 110,361 For a 650 kVA UPS at 80% load the btu is 129,365
Thanks, Ed

Ed Spears, Product Manager

A: Hi Ron, The best thing to do is talk to our technical support team to work with the wiring. Wiring questions can be tricky as the requirements can vary based upon local code. Our technical team can be reached at 800-356-5737. David Windsor

David Windsor, Product Manager

A: Hi Richard,
Currently, Eaton only makes shipboard rated UPSs for 220, 230, or 240V applications. This are typically DNV rated. Check out our marine products for more information.  Thanks, David Windsor

David Windsor, Product Manager

A: Hi Doris, The Ferrups is a product line that starts from 500VA and goes to 18kVA. It is configurable to match your specific application requirements. The Ferrups FE18kVA refers to the 18kVA model, but is not detailed enough to be an orderable part. FE4.3K25032 is a serial number of a 4.3kVA Ferrups. I would recommending checking out the Ferrups page on our site for more information or calling our technical sales team at 800-365-5794.  Thanks, David

David Windsor, Product Manager

A: Bruce, As you have found out the Nova AVR 1100 was discontinued some time ago. The closest match to the Nova will be the Eaton 5110 1000 (103004258-5591). You can pick these up at many of the common sites (www.cdw.com, www.provantage.com, www.insight.com, www.pcconnection.com, etc...) The 5110 will provide you with the same level of protection ofthe Nova AVR. Let me know if you have any other questions. Best regards, Brian Cox Product Manager

Professor Wattson, Power Expert

A:

If you'd like pre-sale support for the Eaton 9130, feel free to use "chat" on this web site to speak to our experts.  If you would like post-sale assistance, questions would be best answered by our Post-Sale Technical Support team.  They can be reached by phone @ 800-356-5737 option 2, option 1, option 1.

David Windsor, Product Manager

A: The easiest solution would be to put your UPS in the top of the rack to make up the distance. Otherwise, you are going to need to talk with a local electrician that can make recommendations specifically about your setup considering this is going to be a permanent installation.

Professor Wattson, Power Expert

A: Hi Erik, That's a great question. Foreseer is a bit of a custom software where everything is tailored for your site and application. Personally, I have seen the HP utility but I haven't seen any detail about Foreseer pulling that information in. If you are working with someone at Eaton who is helping deploy Foreseer, that might be the best place to start. If you're not sure who that is, you can reach out to me directly. David Windsor 919-601-5853 DavidGWindsor@Eaton.com

David Windsor, Product Manager

A: Hi Bob,
Real-life data on generators might be pretty difficult. I say that, because most manufacturers aren't going to publish their failure rates publicly. I'm not sure that there is a perfect avenue for you, but data center user groups such as Gartner or LinkedIN groups might be the best place to look.

David Windsor, Product Manager

A: Hi Michael, Contacting our factory technicians would be the best option. If you cannot call them at 800-356-5737, you can email them at SinglePhaseTS@eaton.com.

David Windsor, Product Manager

A: Unfortunately as a manufacturer, we typically do not provide detailed schematics for our products. A primary reason for not publishing this information is to maintain the proprietary circuitry that resides in the UPS. If you are looking for a basic electrical diagram, or one-line drawing, we should be able to provide that even though the 9125 is an older, legacy product where documentation might be more limited. Our service team is the best place to reach out. They can be contacted at 800-356-5737.

David Windsor, Product Manager

A: Great question. Defining the loads (what the UPS will support) is the best place to start picking the right UPS. Armed with this information, your minimum UPS requirements can usually be defined as:

• Minimum UPS capacity required (VA/watts)
• Voltage (usually 120 or 208 in North America)
• Runtime (how long the UPS can run on battery)
• UPS receptacles needed (standard wall outlets, computer style or other)

• Standby – basic UPS technology for PCs, kiosks and point-of-sale
• Line Interactive – voltage-regulating UPS platforms for commercial applications to protect servers, switches, storage and general IT equipment
• Online or Double Conversion – premium UPS protection for mission- critical applications, poor power environments and sensitive electrical equipment

David Windsor, Product Manager

A: The best way to find the optimal monitoring solution for your needs is to check out our Intelligent Power Software Suite.

We offer a variety of options for communication, as noted below:

Single UPS – Webcard
A single UPS can usually be monitored through the optional network card. Our network cards are their own servers, so they record event history, send email and text message alerts, and provide remote access to real-time status. This is usually the best way to manage one UPS.
 
Shutdown – Webcard and IPP
If your UPS is protecting servers, you can use our software to schedule safe shutdowns and prevent data loss in the event of a prolonged power outage. For an Eaton UPS with a network card, Intelligent Power Protector (IPP) is the Eaton shutdown agent. It can communicate directly with the network interface card (or over USB and serial if needed) to register itself and receive alerts to initiate soft shutdown of your IT systems.
 
Multiple UPS installations – Webcards and IPM
For multiple UPSs spread out across a network closet, campus, or enterprise, Intelligent Power Manager (IPM) software is designed to aggregate and manage your power devices (both UPSs and network- enabled PDUs).
 
Virtualization – Webcard and IPM
IPM is the industry leader integrating power with virtualization platforms. IPM shutdown agent management enables safe shutdown of virtualized servers—even servers in clusters running vCenter or XenCenter. Live migrations can be triggered to transparently move virtual machines to an available server on the network, for data integrity and zero downtime.

Jim Tessier, Product Manager

A: Eaton has several network cards for different UPSs, so setup depends on your specific platform and card. Eaton’s webcards are hot-swappable, so installation is easy; each card ships with instructions to set the IP address, login password and other parameters. Those instructions can also be found on the connectivity portion of our website.
 
If you’re still having issues, our technical support team for software and connectivity support is available at 800-356-5737.

Jim Tessier, Product Manager

A: Manuals from older, discontinued UPS models like the 9120 can be found on the legacy product page. If you have a legacy model without documentation, I’d recommend talking to tech support at 800-356-5737.

Eaton’s current UPS manuals are posted online on the product pages under the documentation tab

Professor Wattson, Power Expert

A: Our technical support team can be reached at 800-356-5737. They can help you select replacement batteries or troubleshoot any other potential issues.

Professor Wattson, Power Expert

A: If you can’t recognize your plugs, you can try matching them in our handy chart. Also, plugs (male) and receptacles (female) are often made with the name printed or molded onto the connector. If neither of those options works, you may find the information you need in the manufacturer’s specifications or data sheets.

David Windsor, Product Manager